Talk to support

Questions happen—especially when you’re coordinating a group. Send what you need and we’ll reply with clear next steps.

Common reasons to reach out

We can help with details before you commit

  • Accessibility or mobility considerations
  • Questions about what’s included vs. excluded
  • Meeting instructions and timing expectations
  • Group size fit and coordination notes
  • Alternative date guidance if your first choice isn’t available

Fastest way to get a useful reply

Include these details

  • Your preferred date
  • Traveler count
  • Any notes about accessibility, stroller use, or service animals
  • The best contact method (email or phone)

If you already have a tour in mind, referencing the tour title helps us respond quicker.

Send a help request

We’ll respond with practical guidance you can use.

We’ll use your details to reply to your message.

For urgent issues on the day, include your timing details so we can prioritize.

Before you submit

A few tips to get the right answer the first time.

  • If your question is about tickets or entry, mention which part you’re asking about.
  • For accessibility, include what helps most (mobility level, stroller type, or mobility support needs).
  • If you’re traveling with children or infants, note timing constraints or seating needs.

Want to see the tour details first? Return to the home page and review what’s included and excluded.

Review experience details