Privacy notice
We keep your information only for the purpose of responding to your request and supporting your travel planning.
What information we collect
When you submit a request
To respond, we may collect the details you provide in your inquiry, such as your name, email address, phone number, preferred date, traveler count, and any notes you share (including accessibility needs).
We also store the request context (like the tour you’re inquiring about) so we can reply accurately.
How we use your information
Clear purpose, limited scope
- To reply to your request and confirm next steps.
- To answer questions you include in your message.
- To coordinate practical planning details relevant to your group.
- To communicate updates only when you opt in for email notifications.
Security
Protection measures
We take reasonable steps to safeguard the information you share. Access is limited to staff who need it to support your request.
Retention
Kept for as long as needed
We keep your details only for the time required to process and respond to your inquiry, and to meet legitimate business needs (such as recordkeeping for support and planning follow-ups).
Your choices
You control how we communicate with you, especially when you opt in to email updates.
- If you agree to email updates during your request, you can update your preference later.
- If you want changes or have questions, contact our support team and we’ll help.
- For accessibility-related notes, we only use what you provide to support your planning needs.